Frequently Asked Questions

Why should I sign up on LSS Kenya's website?
Signing up on our website enables you to:
• Save and monitor orders for laboratory glassware, Analytical Lab Equipment, Biology, and Physics Lab Equipment, etc.
• Make wishlists for regularly bought items
• Get customized offers and be notified of new Science & Maths Kits
• Simplify ordering of Educational and TVET Laboratory Equipment
How do I sign up?
Click "Sign In" at the top right, then choose Register. Fill out the form with your information, such as facility type (school, hospital, training institute), to purchase items like Chemistry Lab Equipment and Microscope Lab Equipment.
How do I place an order?
You can order through:
Online: Browse categories like Laboratory Glassware or Science Kits, add to cart, then checkout
Email: Email product codes, quantities, and delivery info to [email protected]
Phone/WhatsApp: Call our Nairobi office at +254 733 917892 for direct service
Can I place an assortment of items such as Physics Kits, Analytical Laboratory Equipment, and Lab Chemicals together?
Yes. Our system accommodates mixed orders from various categories. Send product codes and quantities in your cart or via email. Quotes with shipping and VAT information will follow immediately.
Does your company provide tax-exempt purchasing for schools?
Yes. Choose the "Tax-Exempt" option at checkout and forward your institution's exemption certificate to [email protected]. After approval, future orders will not include applicable taxes.
How soon will it be delivered?
Nairobi Metro: 1–2 business days
Other parts of Kenya: 3–5 business days
After dispatch, you'll get an email with a tracking link. International deliveries may differ—contact us for information.
Can I track or change my current order?
Yes—log into "My Account" > "Orders" to see order status, change quantities, shipping address, or cancel prior to shipping.
For assistance, email [email protected] or call our office.
What's your return policy?
Returns should be authorized within 14 days of receiving. Contact our support with your order number and details of any defective delivery (e.g., faulty Chemistry Equipment or faulty Microscope Equipment).
We will assist you with return shipping or replacement.
How do I order product catalogs or datasheets?
Check our Resources tab for downloadable PDFs on categories like Biology Laboratory Equipment, Maths Lab Equipment, and Science Laboratory Equipment.
If not listed, email [email protected] with your request.
I have a problem with using a microscope or analytical instrument—where can I go for help?
See our Support section for user manuals and tips. If additional training is needed, email [email protected] to arrange virtual or on-site sessions.
Where do I download Chemical Safety Data Sheets (SDS) or Product Sheets?
In Resources > "Safety Data Sheets", type in the product code (e.g. Laboratory Chemicals) to download.
If not available online, email [email protected] for support.
Do you have educational packages specifically for schools and TVET institutions?
Yes, we have bundled School Laboratory Equipment packages—Physics, Biology, Chemistry, Maths—designed as per syllabus. Email [email protected] for quotes.
Who do I call for bulk or custom quotes?
For bulk orders—like Engineering Laboratory Equipment sets or custom laboratory glassware packs—email [email protected] your item list and quantities. We'll provide pricing, lead times, and discounts.
How can I ask for after-sales support or repairs on lab equipment?
Email [email protected] with your equipment serial number and problem. Our technical support staff will evaluate if repair onsite or part replacement is required.
Do I have the ability to request samples prior to ordering large quantities?
Yes, samples of items such as Microscope Laboratory Equipment or School Science Kits can be requested. Email [email protected] with your application details.
How can I reach you for general information or support?
Email: [email protected]
Phone/WhatsApp: +254 733 917892
Office Hours: Mon–Fri, 8:00 AM–5:00 PM (EAT)
We’re located in Nairobi and happy to help with any Laboratory Glassware, Laboratory Equipment, hospital, analytical, and science laboratory supply inquiries.

Office Address

Works:Kirinyaga Rd, Nairobi, Kenya

[email protected]

+254 733 917892

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